Shasta is your ally to manage your finances

All that you need to know about the App

We currently operate in the European Union, the United States, Brazil, Mexico and also in Venezuela.

STEP 1:

DOWNLOAD THE APP

You can install Shasta for free from the Play Store for Android or from the Apple Store for iPhone.

STEP 2:

REGISTER YOUR DATA

Once you have downloaded the App, you must enter your phone number and then fill a small form.

STEP 3:

VERIFY THE ACCOUNT

You must send your unexpired documents through the App and upload a selfie to verify your account.

STEP 4:

ENJOY SHASTA!

With the different options that we offer you can send and receive euros, dollars and bolivars around the world.

Your finances in a single app

If you have valid documents from the territories in wich we operatem you’ll be able to verify your Shasta account and make use of the different functionalities of the App everywhere.

– Unexpired passport from the United States, Brazil or Mexico.

– Unexpired passport or DNI from the European Union, in addition to the NIE with the document of the TIE or Residence Permit in the case of Spain.

– Unexpired passport or passport extension from Venezuela (International Ecosystem) or unexpired Venezuelan ID (National Ecosystem).

Discover the advantages of Shasta and the rest of our information!

Operations in Venezuela

We are 100% operational in this territory and have options adapted to the country, as well as the use of bolivars in addition to the euro and dollar.

– The International Ecosystem, verifying the Shasta account with the unexpired passport or extension, wich also adds trhe possibility of linking the currency accounts in euro and dollar from the Banco Nacional de Crédito (BNC).

– The National Ecosystem, verifying the Shasta account with the unexpired Venezuelan ID, in wich case it is a requirement to link the BNC currency accounts in euro and dollar to be able to use the App.

If you have valid Venezuelan documentation, access the specific information on the operations in Venezuela here.

SEVERAL FUNCTIONALITIES

What can I do with the Shasta App?

You can enjoy these options with unexpired documents from the European Union, the United States, Brazil and Mexico or with the unexpired passport or extension from Venezuela (in wich case you can link the BNC currency accounts).

ALL YOUR OPTIONS

How can I use the App step by step?

Shasta to Shasta transactions

Shasta to Shasta transaction methods are instant and commission-free. They can be made in euros, dollars and bolivars.

Between contacts with an account

You can send, request and receive money through transactions with other users who also have an account in the App if you also have them saved in the contact list of your cell phones, with the same phone number used for the registration in Shasta. Plus, these transactions between Shasta contacts are instant and commission free!

To send funds with this method, you must enter the amount on the main screen and click on "Send".

On the next screen, you'll have to select your contact from the "Contacts in Shasta" list that will appear at the bottom and add a reason for sending the money (such as "Dinner payment") at the top where the concept is.

Then you must click on "Continue" and then confirm it. And that's it!

Tutorial on how to send money with this method:

To receive funds from another Shasta contact, the contact whoi is sending you money with the App must also follow the steps explained above.

To request money from another Shasta contact, you must enter the desired amount on the main screen of the App and press the "Request" button. On the next screen, you'll have to choose your contact in the list of "Contacts in Shasta" and indicate the reason for the request in the concept.

Then you just have to click on "Confirm" and "Continue". With the request already sent, your selected contact will receive an alert notification in the App so that they can complete the payment.

Steps on how to request money by this method:

Through the innovative QR code

The QR code is a quick and easy to use method for transactions, so in the App we also offer this functionality to payments between Shasta contacts. Plus, these transactions are instant and without commision!

To find your QR code, you must follow these steps:

1. Enter in your Profile.

2. Go to the upper right: [ MY QR ]

3. Your QR code will appear.

To make a payment by this method you'll have to show this code to your contact and they must scan it with a specialized App (Android) or simply opening the cell phone camera (iOS).

Steps on how to make a payment by QR code:

To request money from another Shasta contact the QR code, you must enter the desired amount on the main screen of the App and press the "Request" button. On the next screen, you'll have to click on "Generate QR code or link to Shasta" so that in this way, you'll see the QR code that you can share by clicking on "Share link".

Then you just have to select the option of your preference to send a link (by WhatsApp, for example) so that the other contact can complete the payment.

Tutorial on how to request money by QR code:

With the email or the username

You can send and receive money for transactions with other users who have an account in the App with the email or username that they registered in their Shasta account. Plus, these transactions between Shasta contacts are instant and commission free!

 

- EMAIL:

To send money with this method, you must enter the amount on the main screen and click on "Send". On the next screen, you'll have to select the "Email" option and then write the email that the other contact registered in the account in the "To" section at the top, along the reason for sending the money (such as "Dinner payment") where the concept is, and then confirm it.

 

- USERNAME:

To send an amount with this method, you must enter it on the main screen and click on "Send". On the next screen, you'll have to write directly the username (also called @ShastaTag) that the contact registered in the Shasta account in the "To" section at the top, in addition to adding a reason for sending the money (such as "Dinner payment") where the concept is, and then confirm it.

 

To receive funds from another Shasta contact using these methods, the other contact that is sending you money must follow the steps explained above.

Bank transfers with the App

Bank transfers can be SEPA or SWIFT type with other banking entities through the App.

General information about transfers

You can only make bank transfers in euro and dollar if your Shasta account is succesfully validated with the unexpired and vallid documentation to do so according your territory.

 

- SEPA TRANSFER:

SEPA bank transfers are those that encompass the Eurozone (mostly European Union countries) within the SEPA zone, they have a usual delay time estimated in between 2 or 3 business days and do not have any associated commission.

 

- SWIFT TRANSFER:

SWIFT bank transfers refer to operations that doesn't belong to the SEPA zone because they are international (such as to the United States), they can take more than 2 o3 5 business days and have a commission that usually depends of the bank.

 

To be able to make bank transfers in Venezuela, you must operate in the International Ecosystem verifying your account with an unexpired passport or passport extension.

Also, comissions and fees depend on the affiliated membership that you have in the App. Lite is free, while Lite+ and Premium have a monthly cost and offer more features.

You can consult all the advantages of our memberships within the App, if you go to your Profile, click on Personal and then on "Membership".

Deposit and receive with transfers

You can deposit in the Shasta App in euro and dollar from accounts of any bank in wich you are the owner or also receive money from third parties through bank transfers.

The data that you must indicate to do so can be found in your Profile, on the screen that will appear by clicking on "Send funds to your Shasta account" and marking the option according to the currency, either EUR or USD.

You'll also get the data according to the type of the transfer, SEPA or SWIFT. In each case, you'll get a screen with all the necessary data and the concept code associated with your Shasta account, wich contains a letter and seven numbers, to be able to make the bank transfer correctly in the App. If the transfer is SWIFT, you'll also get the SWIFT code you'll need.

To make or receive funds, it's very important that all the data that appears in the App is the same as the data that is entered at the time of making the transfer to the Shasta account, especially the concept, wich is unique for each user in Shasta.

Example screenshoots of how the data appears to you:

You can also add an international bank account in the App if your account is verified. If your documentation is from Venezuela, remember that you'll only have these options available if you operate in the International Ecosystem validating your account with an unexpired passport or passport extension.

To add it, you must go to the "Balance" section of your Profile and click on USD or EUR and enter it by clicking on "Add bank". Then you must choose the transfer method between the "Within EU" or the "Outside EU" options. If your bank account is within the European Union, select the option "Within EU" and you'll be able to enter the IBAN of your account and the owner of the account. Otherwise, select "Outside EU" to enter your bank account and SWIFT code.

Also, the option to add a name to the bank account is optional so that you can manage the bank accounts that you add in the App, but it does not change the name of the account holder.

In this way, by adding the bank account, you can also make deposits in Shasta and withdrawals to the international account that you have added previosuly.

To do the latter, you must select the option "Withdraw Money" from the "Funds" screen that you can press from the main screen and select the method with the account. In case of a transfer outside the European Union or in USD, remember that there is a minimum for the transfer to be processed and you can receive the funds you have in the App to your bank account with a fee, which may vary depending on the memberships and whether the transfer is SWIFT.

You can check our memberships in the App, if you go to your Profile, click on Personal and then on "Membership".

Send transfers to other bank accounts

To send money with the App by bank transfer to other accounts, you can make SWIFT and SEPA transfers both to yourself and to third parties. To do it:

  1. Enter the amount you want to send on the main screen and click "Send".
  2. Select the "Transfer" method from all the options that appear.
  3. Choose the type of transfer, selecting "Outside EU" for SWIFT or "Inside EU" for SEPA.
  4. Fill in the form with the details of the recipient account to which you want to send the money.

If you have tried to make a SWIFT or SEPA transfer and it has not been processed correctly, always check if the amount, the recipient and the concept are correct.

Steps on how to make bank transfers:

So in this way, you can send the money you have in the App by making a bank transfer to any bank, even if you already have an international bank account added to the App.

Also bear in mind that the type of transfer you can make depends on your affiliated membership, as well as the information regarding minimums, limits or other characteristics may vary or that if there is a commission depending on the type of transfer, the fee may depend on the bank.

Check all the information about Shasta memberships in the App, if you go to your Profile, click on Personal and then on "Membership".

And remember that if your documentation is from Venezuela, only if you operate with the National Ecosystem with your Shasta account validated with an unexpired passport or extension, you can make bank transfers through the App.

 

Other available features

These are common operations and options that depend on the documentation provided to verify the account.

Currency exchange between euro and dollar or vice versa

Regardless of the documentation with wich you validate the Shasta account, you can make exchanges between euros (EUR) and dollars (USD) or vice versa inside the App. To do so, you'll just have to follow this steps:

1. Select the icon on the main screen with this symbol: 

2. Enter the amount you want to change and the currency with wich you want to make the change at the top.

3. At the bottom, you'll see the amount that you'll receive in the other currency you want to obtain, either EUR or USD.

If you enter the amount with the chosen currency at the top, the money conversion will be made to the currency and amount you have at the bottom. To accept the exchange, you must click on "Continue".

Tutorial on how to exchange currency:

 

Also, to see the funds you have deposited in the App in any of these currencies that the App manages, you'll simply have to click on the option on the main screen and you'll see the funds you have in the selected currency.

Deposit or withdraw with the BNC if you are from Venezuela

If you validate your Shasta account with unexpired documents from Venezuela, you will also have the possibility to add the accounts in BNC currency.

The BNC currency account that you can use to link in the Shasta App are exclusively foreign currency accounts, such as the electronic account in dollar or euro to enter money from BNC to the App and the cash account in dollar or euro to withdraw money from the App to BNC and later be able to withdraw it from the bank. Although it is not necessary to have these accounts in both currencies, it is recommended to have all the accounts in foreign currency to use euros or dollars, since they are the currencies that the App handles. In addition, you can link your BNC bolivar account, such as a bolivar current account or savings account, to trade with bolivars.

- NATIONAL ECOSYSTEM

By registering only with the unexpired Venezuelan ID, you will be able to operate with the functionalities of the National Ecosystem, where it is a mandatory requirement to have the currency BNC accounts linked.

And if you don't have a BNC currency account, don't worry, you can start the opening process to be able to use it with Shasta, although this process does not happen immediately. Once you have your BNC currency account, you can link it in the App and operate with your respective ecosystem to send or receive money anywhere in the world.

 This process will also open an account in bolivars that you can link in the App to manage funds in this currency.

- INTERNATIONAL ECOSYSTEM

If you register with an unexpired Venezuelan passport or extension, this requirement is optional but you can also link them if you already have them, since you will operate in the International Ecosystem.

In all cases, you must have your BNC accounts in foreign currency linked in the App in order to carry out these operations. Remember that with Shasta you cannot withdraw cash directly from the App, but you can add it to your BNC cash in euro or dollar account to withdraw it from the bank. And to add funds in the App, you must use your electronic account in either of the two currencies. And also in bolivars!

Make a deposit in the App with an added credit or debit card

If you verify the account with the unexpired documentation from the territories in which we operate or if you verify it with an unexpired Venezuelan passport or passport extension to operate in the International Ecosystem, you can add a credit or debit card to deposit the funds you want in Shasta.

- ADD THE CARD IN THE APP:

To add it in the application you must go to your profile and in the "Balance" section, click on the "Add money" option. You must select the "Add card" method to be able to enter your credit or debit card details and click on "Save card". Once you have your card correctly added, you must click on "Continue" and you will be able to make money deposits in Shasta with it.

- DEPOSIT MONEY WITH A CARD:

To deposit money in the application with your added credit or debit card, you can do so through the "Balance" section of your profile, clicking on EUR or USD depending on the currency you have. On the next screen, you must choose the way in which you want to carry out this operation by selecting "Add money" and indicating the amount and then clicking on "Confirm deposit".

You can also access the screen to make the deposit with a credit or debit card directly from the main screen of the application by clicking on "Funds". Also, if you wish, you can delete or replace it and change it for another one you have by clicking on your added card to select the option you want.

Remember that with your card added you can only deposit in the App in this way.

Buy in Forum supermarkets in Venezuela through QR code

Although you cannot make purchases directly with the App, you can currently make your payments in Forum supermarkets in Venezuela directly with Shasta and the funds in dollars that you have deposited in it.

To do this, you must have the application previously installed and at the time you go to pay, you simply have to scan the QR code that you will find next to the supermarket cash register.

If your funds are in euros and you need to change the euros to dollars, you can also change the currency between these currencies from the App, before making the payment in Forum with the QR code.

Get the Shasta Card if you are from the European Union

The Shasta Card is a physical card such as a prepaid VISA with which you can use the funds from the account in euros deposited in the App. With it, you can also buy in physical or online stores and do withdrawals at any ATMs from anywhere in the world.

Currently you can only request it if you verify the Shasta account with unexpired European Union documents and the shipping cost is free. If you have an unexpired European passport or DNI or NIE with the TIE document or Residence Permit in the case of Spain, you can verify the Shasta account with these valid documents and request it from your Profile through the App.

At the moment it can only be obtained with this indicated documentation, so if you only have other documents from the rest of the territories in which we operate, currently you will not be able to obtain it.

CHOOSE THE MEMBERSHIP THAT FITS YOU

We offer you different options to cover all your financial needs.

Remember that currently the Shasta Card and the withdrawals at national or international ATMs with it are only available if the Shasta account is verified with unexpired European documentation in the App to be able to apply for the Shasta Card.

Request the Shasta Card through the App

It’s a prepaid VISA card with wich you can use the funds of the account in euros that you have deposited in the App and that’s currently available if you have verified your Shasta account with unexpired European Union documentation. With it, you can buy in physical or online stores as well as to withdraw at any ATMs anywhere in the world.

Don’t have one yet? Here’s how you can start managing it:

Steps to obtain the physical card

To request it you must validate your account with unexpired European documents:

  1.  Currently you can only request it with unexpired European Union passport or DNI and also with the Spanish NIE (with the TIE document or the Residence Permit in the case of residing in Spain).
  2. Depending on the membership that you have affiliatesd with your Shasta account, a prior deposit may be requires that will continue to be available for your use.
  3.  Once your account is succesfully verified, then go to your Profile and select the option Order Your Shasta Card.
  4. Enter the data and the shipping address and we’ll send it to you wehere you indicate un as soon as possible (the cost of the shipping is totally free).
  5. After completing these steps, you’ll have already ordered the Shasta Card with your name on it!

When the card arrives at the indicated address, you must activate it inside the App by entering the MP code that you’ll find on the back of the physical card, just below your name. Later, you’ll be able to mark the necessary settings on the Shasta Card screen of the App, accessing it from your Profile.

 

And if you need to know more...

You can check the information in the FAQ to find even more information about Shasta.

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