All about Shasta

Welcome to the financial freedom. Shasta has different functionalities to manage your finances by yourself.

Join to Shasta with 4 steps

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Download the App

Shasta is available in Play Store for Android and Apple Store for iPhone.

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Register your personal data

Register your phone number and fill out the form.

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Authenticate the account

Upload your unexpired documentation and a selfie to verify your account.

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Use Shasta!

Send and receive money around the world in different currencies.

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Your finances all-in-one App

Countries where we are available

European Union, the United States, Brazil, Mexico and also in Venezuela.

Documents we accept

North American, Brazilian or Mexican passport.

European passport or ID as DNI and the Spanish NIE with the TIE document or the Residence Permit from Spain.

Venezuelan passport or extension (International ecosystem) and the Venezuelan ID (Venezuelan national ecosystem).

International ecosystem

Verification and characteristics

North American, Brazilian or Mexican passport.

European passport or ID as DNI and the Spanish NIE with the TIE document or the Residence Permit from Spain.

Multi-currency account in euros and dollars.

Shasta payments

Send or receive money through transactions between Shasta accounts instantly and without commissions in these currencies.

The methods to mobilize funds with people registered in the App are by contact, username, email or QR code.

Balance income and withdrawals

Make SEPA or SWIFT bank transfers with other banks in euro and dollar or add a credit or debit card to deposit and an international account to withdraw also in euro and dollar.

Link your bank accounts from Banco Nacional de Crédito  (optional).

Other functionalities

Currency exchange in euro and dollar.

Apply for the Shasta Card if you have valid European documents.

Venezuelan national ecosystem

Verification and characteristics

Venezuelan ID.

Multi-currency account in euros and dollars.

Shasta payments

Send or receive money through transactions between Shasta accounts instantly and without commissions in these currencies.

The methods to mobilize funds with people registered in the App are by contact, username, email or QR code.

Balance income and withdrawals

The App carries out operations with BNC thanks to the union with this bank by linking their accounts in the different BNC currencies as a necessary requirement to enter or withdraw the money.

Use Shasta transactions to mobilize it with other contacts.

Other functionalities

Currency exchange in euro and dollar.

Manage multiple currencies in a single account comfortably.

 

Additional Information

Remember that to use Shasta you must be of legal age and have one of the valid documents of the territories in which we operate.

About the Shasta account registration process

In order to register your Shasta account, you must download the App for free and install it on your mobile phone or smartphone through the Play Store for Android or the Apple Store for iOS.

If the App does not appear in your Store, it means that Shasta is most likely not operating in your territory, although we are always working to expand the places in where we operate.

The first time you register with Shasta, you must enter the phone number so that you can receive the validation SMS code and then fill out a small form, choose a PIN and confirm it.

If you do not receive the SMS code when entering the phone number, we recommend trying again later as it may be due to the Internet connection, coverage or attempts have been exceeded.

Once the Shasta account with your data is registered and you have successfully created it, you will be able to access it again both by phone number and by email if you log out of the App.

To be able to access the email associated with your Shasta account, your email address must be previously confirmed since you will receive the code by this way, so remember to check your SPAM tray if the message does not appear in your email.

And to use the App with all its options, you must have your account correctly verified with the unexpired documents that it requires, since the account that is created by carrying out this process on your mobile is a Personal Account for use between individuals.

If you want to operate in Shasta as a business, then you must have a Company Account by performing a different procedure.

About the document verification process

In order to operate you must verify your account by providing the current or unexpired documentation through the App along with a photograph of your face, like a selfie. You can do it directly when you register or later if you access your Profile and click on the Documentation section.

In this section you must select one of the options, such as the Registration with passport if you add your unexpired passport or extension or such as the Registration with a national document if you add your european ID like a DNI, the spanish NIE or the venezuelan ID. It is not necessary to verify yourself in both options but it is the most recommended.

In addition to the selfie, which must show you clearly as in a passport-type photograph, the images that should be provided on the documentation must be of the physical document and be taken at the moment, since they are not valid for the external verification service if the images are photographs taken to a photocopy or to a mobile or computer screen.

Keep in mind that documents such as the driver's license and the green card or the EU Citizen Registration Certificate are not accepted

In the case of the passport or the extension, you should only take a frontal photograph of the part that shows the data along with your image within the identity document, while it is necessary to take two photographs of the data both in front and behind in the case of the european DNI, spanish NIE or venezuelan ID.

Remember that the documents must be unexpired and that all the images must be clear, without being rotated, blurred or with flash. Nor should they be cropped since all the edges of the document must be seen, in addition to being able to read the data well in the images.

If your documents have been rejected, you can check the reason why by clicking on the option in the Documentation section of your Profile.

And when the external verification service has completed the process, a notification will be sent to your mobile with the result of the validation within a period of approximately a few hours or less than 48 hours.

In the Documentation section, you will always be told if the documents have been verified successfully, if they have been denied or if they have expired, in which case you can upload them again updated from the App.

Personal or business finances

Manage different currencies with Shasta

You can use the App with euros and dollars.

Choose your Shasta account to manage your economy

Personal Account, to operate freely with your family or friends.

Business Account, to manage your business finances.

Pick your Shasta plan to get more benefits.

 

Tus fondos protegidos con Shasta App

Personal account

For natural persons

You get a personal account when registering for the first time in the App.

The personal account is used for manage your own finances to mobilize the funds you have with your family or friends.

Personal plans

We offer you three monthly plans, the Lite, Lite+ and the Premium. Find them out characteristics :

Business account

For legal entity

In order to acquire the register, you must get in touch to us and request additional process to be ​able to operate in Shasta as a business.

If you have a business you can request the business account, in this way you can carry out company payments operating on behalf of your entity.

Business plans

We offer you two monthly plans, the Basic and the Full. Find them out characteristics:

Additional Information

Note that memberships refer to bank transfer information regarding the International ecosystem and Venezuela plans refer to transfers between BNC and Shasta regarding the Venezuelan national ecosystem.

Start the registration process for your business account in Shasta by writing an email to [email protected] with your business details and receive the information about the requirements and necessary supports to enable it!

 

 

About the differences between the two account types

If, for example, you already have a Personal Account but you want to receive work payments or payroll payments with Shasta, you must tell us since the company in charge of making this payment must be registered as a Business Account.

When adding your documentation to verify both the Personal Account and the Business Account, you must bear in mind that we have two ecosystems according to the uunexpired documents provided, so you can make the options of the International Ecosystem or those of the National Ecosystem or both.

As for being able to link BNC accounts, if your Shasta account is a Personal Account then the BNC currency accounts available to link in the App must also be your personal ones.

If your Shasta account is a Business Account, the operation and the way to link them remains the same but in this case the BNC currency accounts that you must link will be the legal accounts you have with that bank, keep in mind that the person in charge of linking them must be the administrator designated or responsible for these same accounts following the steps to affiliate them.

By linking the BNC legal accounts to the Business Account, for example, you will have the possibility to load cash and then make withdrawals of funds or company payments.

In addition, with the Business Account it is not yet possible to add cards to the App, but we are working to incorporate this option as well.

About the benefits of the Shasta plans

The initial membership of the personal account that you start with when registering your account is the Lite, which is free, while the Lite + and the Premium are monthly paid memberships that add more features.

You can review all the updated information regarding rates, commissions, limits or benefits that each of them offers you from the same App, accessing your Profile and clicking on Personal and then clicking on the Membership section.

As for the business account memberships, these are the Basic, which is also free, and the Full, which includes various options to complement and adapt to the operations of your business.

To select one, you simply have to click on the button and confirm the change of plan.

In the case of upgrading your plan to a monthly cost one, the charge is applied from that moment, paying the proportional part of what is left of the month, while if you downgrade your plan to a lower cost one or you change directly to the free one, the selected membership will be applied from the following month so that during the month you can continue to enjoy the benefits of the plan that you already had paid for.

You can review and compare them all on our website to find out which one best suits your use of the App.

Tarjeta Shasta física

Know more about our services

Attention 24h

Customer service always available to support you.

Our physical card

The Shasta Card is a prepaid VISA with which you use the funds in the account in euros that you have deposited in the App.

With it you can make purchases in physical stores or online.

In addition you can also make money withdrawals at ATMs anywhere in the world.

 

Apply for the Shasta Card

Requirements to obtain it

It is currently available when verifying your account with European documentation, either with the unexpired European Union passport or DNI or with the unexpired Spanish NIE with the TIE document or the Residence Permit in the case of residing in Spain.

Depending on the membership you have affiliated with your Shasta account, you may be required to have a previous initial deposit of a small amount in euros that will continue to be available in the App for your use. Check out the memberships!

Steps to order it

Once it has been successfully verified and with the initial deposit if required, you will have to go to your Profile and click on the Request Your Shasta Card button that will be enabled for you.

Then you only have to enter the data and shipping address so that we can send you the card with your name on it and where you indicate within a few weeks in addition to free of charge. It will arrive in a few weeks! 

 

Activate the Shasta Card

Card security and privacy

In case of theft or loss you can freeze the Shasta Card instantly from your own Shasta account and the card will be blocked so that it cannot be used, in addition, the payments you make can only be seen by you and reviewed on the Movements screen of the App.

When making purchases in some stores, you may be required a PIN, but you can easily obtain it from your Shasta account in the card settings of your Profile, by clicking on Request PIN to receive an SMS with the code that you must use if requested.

Steps to activate it

When you receive the Shasta Card at the indicated address, you will simply have to activate it in the App by entering the MP code that you will find on the back of the physical card, just after your name.

Later, you will be able to mark the necessary settings on the screen dedicated to the card within the App, which you will be also able to see by accessing from your Shasta Profile. And now you can enjoy its advantages!

 

 

Additional Information

There are no shipping or maintenance costs for the Shasta Card, it is also an ideal travel card since you can use it anywhere.

About the configuration for the physical card

To access the Shasta Card configuration screen, you must click on the Shasta Card Settings button in your Profile when you already have it activated, where you can decide how to use it together with the security options and request the PIN that you may have been required in payments.

Although with the Shasta Card you can make cash withdrawals at any ATM in the world, keep in mind that some banks apply commissions. And remember that the card works with the account in euros, so you must take it into account in order to withdraw the funds from the App.

About the shipping aspects to receive it

The shipping and maintenance of the card has no costs and it will arrive at the address indicated at the time of request. The usual term is usually less than a couple of weeks in the European Union and approximately a month outside this territory, but once received you can activate it immediately.

If shipping takes longer than expected, please contact Shasta customer support so we can check the status and inform you about it. With the current COVID situation, some shipments may have been affected, although we are working to meet the estimated times.

Information about Shasta App features

Shasta's payment methods

Between contacts with Shasta accounts

You can send, request and receive money for transactions with other users who have an account in the App. In addition, these transactions are instantaneous and without commissions!

To send and request funds with this method, you must:

1. Enter the quantity on the main screen and click Send or Request.

2. Select your contact from the Shasta Contacts list.

3. Add the reason for sending money, such as "Dinner payment", in the upper part where the Concept is indicated.

4. Click the Continue button to confirm the payment or the request.

And that's it!

Through using your QR code

At Shasta we offer another payment method that is fast, instant and commission-free with the QR code.

Each user in Shasta has a personalized QR code and to find it you simply have to follow these steps:

1. Enter your Profile.

2. Go to the upper right: [MY QR]

3. Your QR code will appear.

To make a payment via QR, you simply have to show your QR so that the other person can scan it.

To request money from another Shasta contact through the QR code you must:

1. Enter the desired quantity on the main screen and press the Request button.

2. Click Generate QR Code or Link to Shasta.

3. Share the code by clicking Share link.

You can share the link through messaging platforms like WhatsApp.

By email or username

You can send and receive money for transactions with other users who have an account in the App with the email or username that they have registered in their Shasta account also instantly and without commissions.

To send money by email:

1. Enter the quantity on the main screen and click Submit.

2. On the next screen, select the E-mail option and then write the email that the other contact has registered in their account in the section located at the top, in addition to adding a reason for sending the money, such as "Dinner payment" where the Concept is indicated.

3. Click Continue and then confirm the submission.

To send money using username:

1. Enter the quantity on the main screen and click Submit.

2. On the next screen, write directly the username, also called @ShastaTag, that the contact has registered in their account in the section located at the top, in addition to adding a reason for sending the money, such as "Dinner payment" where the Concept is indicated.

3. Remember that the username must have an @ symbol in front of it and followed by the username. Finally you must click on Continue and then confirm the shipment.

To receive funds from another Shasta contact through these methods, the contact that is sending you an amount must follow the steps explained above.

Bank transfers

SEPA and SWIFT transfers

You can only make bank transfers in euro and dollar if your Shasta account is successfully validated with the unexpired documentation according to your territory.

- SEPA bank transfers are those that include the Eurozone, mostly European Union countries and within the SEPA zone, have a usual delay time of between 2 or 3 business days and do not have any associated commission.

- SWIFT bank transfers refer to transfers that do not belong to the SEPA zone, that is, they are more international type transfers, such as to the United States, they can take more than 2 or 5 business days and have a commission that usually depends on the bank.

To be able to make bank transfers in Venezuela you must operate in the International Ecosystem verifying the Shasta account with a unexpired passport or extension.

The commissions and fees depend on the affiliate membership in the App, which you can check from your Shasta account or on our website.

Deposit and withdraw with transfers

You can deposit bank transfers in euro and dollar from accounts of any bank. If your documentation is from Venezuela, remember that you will only have these options available if you operate in the International Ecosystem validating your account with a unexpired passport or extension.

- The data that you must indicate can be found in your Profile, on the screen that will appear by clicking on Send funds to your Shasta account and marking the option according to the currency, either in euros or dollars.

- You will also get the data according to the type of transfer, SEPA or SWIFT. In each case, you will get a screen with all the necessary data and the concept code associated with your Shasta account, which contains a letter and seven numbers, to be able to make the bank transfer correctly in the App. If the transfer is SWIFT, You will also get the SWIFT code.

- In order to correctly enter or receive the funds, it is very important that all the data that appears in the App are the same as those entered at the time of making the transfer to your Shasta account, especially the concept, which is unique for each user in Shasta and with which they are associated to the account.

In addition, you can add an international bank account in the App to make withdrawals from the balance deposited in Shasta if you have this option according to your ecosystem.

- To add it, you must go to the Balance section of your Profile and click on USD or EUR to be able to enter it by clicking on Add bank. Then you must choose the transfer method between Within the EU or Outside the EU. In the event that your bank account is within the European Union, select the Within EU option and you will be able to enter the IBAN of your account and the account holder. Otherwise, select Outside the EU to enter your bank account and SWIFT code.

- The option to add a name to the bank account is optional so that you can manage the bank accounts that you add in the App, but it does not change the name of the account holder. In this way, by adding the bank account, you can also make withdrawals to the international account that you have added in the App directly.

- To do the latter, you must select the option to Withdraw Money from the Funds screen that you can press from the main screen and select the method with the account. In case of a transfer outside the European Union or in dollars, remember that there is a minimum for the transfer to be processed and you can have the funds you have in the App in your bank account, which may vary depending on the memberships and whether the transfer is SWIFT.

You can also check the memberships for more information regarding rates, commissions or limits.

Send transfers to other banks

To send money from the App by bank transfer to other accounts, you can make SWIFT and SEPA transfers both to yourself and to third parties. To do it:

1. Enter the amount you want to send on the main screen and tap Send.

2. Select the Transfer method from all the options that appear.

3. Choose the type of transfer, selecting Outside EU for SWIFT or Inside EU for SEPA.

4. Fill in the form with the details of the recipient account to which you want to send the money.

If you have tried to make a SWIFT or SEPA transfer and it has not been processed correctly, always check that the amount, the recipient and the concept are correct. You can also review memberships to learn more about fees, limits, or commissions.

And remember that if your documentation is from Venezuela, only if you operate with the International Ecosystem with your account validated with a unexpired passport or extension will you be able to make bank transfers through the App.

BNC features

Open a foreign exchange account with BNC

If you only have your unexpired Venezuelan identity card or ID, it is a necessary requirement to have the BNC currency accounts in euro or dollar linked in the App. If you have your Shasta account verified with a unexpired passport or extension, in that case you can also link them , although totally optional, if you already have these accounts in currency.

If you are a new BNC customer:

1. Go to http://www.bnc.com.ve/personas/cuentas.

2. Press the BNC Client Pre-Registration button and follow the steps.

3. Consign in one of the BNC Agencies the funds for opening your BNC Account in Bolívares (Current, Savings) necessary to also open the BNC currency accounts.

4. Once you visit the BNC Agency, tell the Promoter that you also want to send and receive remittances with Shasta to open the BNC foreign currency accounts in Foreign Currency, both the electronic account and the cash account in euro or dollar, to also manage this request.

If you are already a BNC customer:

1. Update your bank details with the bank

2. Contact your Business Executive or visit the BNC Agency of your choice to carry out the procedures.

3. Remember that even if you already have a BNC Account in Bolívares, you must have foreign currency accounts with BNC Foreign Currency in order to link them to Shasta and be able to operate with them.

4. With the electronic account in currency you will be able to enter amounts to the App while with the cash account in currency you will be able to withdraw the funds to the BNC. With the account in bolivars you can also enter and withdraw in that currency.

After performing these actions, you must first affiliate the currency accounts from the BNC platform and then add them to Shasta.

Link and affiliate BNC accounts to Shasta

At the time of opening or updating the data with the BNC, you will have the possibility of having 4 accounts in Foreign Currency to operate in euro or dollar, since they are the currencies that the App handles. It is not necessary to open or have all 4 accounts but we recommend having all the options so that you can receive or send amounts in both currencies.

- Regarding accounts in foreign currency, remember that it is important to have an electronic account and a cash account, since with the electronic account in euro or dollar you can enter money in the App while with the cash account, also in euro or dollar, mainly you can withdraw the funds you have in Shasta to your BNC account and then withdraw them from the bank.

Previous steps to affiliate BNC accounts:

1. Access the portal www.bnc.com.ve to obtain the credential card.

2. Check the Transfers tab, and then the BINGO BNC tab.

3. Answer the security questions and then the system will show you a delivery message with a security code and select OK.

4. Register the code received on the cell phone and then the BINGO file will be generated in PDF format.

5. Finally, you must open the file and save or print it to be able to use it in the Shasta wallet affiliation process, remember to check if this previous step has been carried out if necessary.

Subsequent steps to link BNC accounts:

1. On the BNC website, you must enter your Card Number, place the Identity Card Number and indicate your Password.

2. When you access your account, you can select the Wallet option where you should go to the section and view the Affiliation in the event that you need to register a new Virtual Wallet.

3. To affiliate a new Virtual Wallet, you must choose the following options, select the Virtual Wallet of your choice and choose the currency account of your property that you wish to affiliate to the service.

4. Enter the assigned code. The validation code corresponds to the telephone prefix together with your cell phone number, in this case: 58 123 456 789.

5. Click Continue and once the available Virtual Wallets are affiliated, the system will show you each one of them in detail, using the Directory option.

In the Shasta App, you simply have to click on the corresponding button to update this information, which is the BNC Account button that you will find in the App.

Deposit or withdraw between BNC and Shasta

The BNC currency account that you can use to link in Shasta are, for example, foreign currency accounts, such as the electronic account in dollar or euro to enter money from BNC to the App and the cash account in dollar or euro to withdraw money the App to the BNC and subsequently be able to withdraw it from the bank.

- Although it is not necessary to have these accounts in both currencies, it is recommended to have all the accounts in foreign currency to use euros or dollars, since they are the currencies that the App handles.

- By registering only with the unexpired Venezuelan identity card, you will be able to operate with the functionalities of the National Ecosystem, where it is a mandatory requirement to have the BNC accounts linked in currency.

- If you register with a unexpired Venezuelan passport or extension, this requirement is optional but you can also link them if you already have them, since you will operate in the International Ecosystem.

Remember that with Shasta you cannot withdraw cash directly from the App, but you can add it to your BNC cash in euro or dollar account to withdraw it from the bank.

And to add funds in the App, you must use your electronic account in either of the two currencies or also with the cash account, in which case we must approve the movement previously.

Other functionalities

Currency exchange between euro and dollar

Regardless of the documentation with which you validate the Shasta account, you can make exchanges between euros and dollars or vice versa without leaving the App.

To make the change between these two currencies that the App handles, you just have to follow the following steps:

1. Select the icon on the main screen, the currency exchange symbol, which is the first to the right of the Fund button.

2. Write the amount you want to change and the currency with which you want to make the change at the top.

3. At the bottom, you will see the amount that you will receive in the other currency you want to obtain, either EUR or USD.

4. If you enter the amount with the chosen currency at the top, the money conversion will be made to the currency and amount you have at the bottom. To accept the change, you must click on Continue.

In addition, to see the funds you have deposited in the App in any of these currencies that the App manages, you will simply have to click on the option on the main screen and you will see the funds you have in the selected currency.

Add credit or debit card to the App

To deposit in the App, one of the options offered by the International Ecosystem is the deposit by credit or debit card to add the funds you want in Shasta.

Add a card to Shasta:

- To add it in the App you must go to your Profile and in the Balance section, click on the Add money option. You must select the Add card method to be able to enter your credit or debit card details and click on "Save card". Once you have your card correctly added, you must click on Continue and you will be able to make money deposits in Shasta with it.

Deposit money with the card:

- To deposit money in the App with your added credit or debit card, you can do so through the Balance section of your Profile, by clicking on EUR or USD depending on the currency you have. On the next screen, you must choose the way in which you want to carry out this operation by selecting Add money and indicating the amount and then clicking on Confirm deposit.

- You can also access the screen to make the deposit with a credit or debit card directly from the main screen of the App if you click on Funds. In addition, if you wish, you can delete or replace it and change it for another one you have by clicking on your added card to select the option you want.

Remember that with your card added you will only be able to deposit in the App in this way and that if your documentation is from Venezuela, you will only be able to use this function if you are verified with a unexpired passport or extension.

Buy in Forum supermarkets in Venezuela

Although you cannot make purchases directly with the App, you can currently make your payments in Forum supermarkets in Venezuela directly with Shasta and the funds in dollars that you have.

- You must have the application previously installed and when you go to pay, you simply have to scan the QR code that you will find next to the supermarket cash register.

If your funds are in euros and you need to change the euros to dollars, you can also change the currency between these currencies from the App, before making the payment in Forum with the QR code.

PayPal and Bizum

Deposit money to your Shasta account using Bizum or PayPal

Shasta incorporates Bizum and PayPal into its platform as new methods for adding funds.

This functionality is only available if you operate in the International Ecosystem.

Bizum is an initiative tool of the Spanish bank that allows sending and requesting money, while PayPal is the most used platform worldwide that also offers the services of sending and receiving payments.

Deposits made to Shasta through Bizum do not have a commission, while those made through PayPal do have a small commission, the applied percentage can be previously viewed before entering the money to the App.

You can use both Bizum and PayPal to add funds to your Shasta account easily by following these steps:

1. Select the Balance button, which will take you to the screen to add balance in the App.

2. Click Deposit money and the different options for adding funds will appear.

3. Choose the Alternative methods option, where you can select the Bizum or PayPal methods.

4. Once one of the two methods has been chosen, the App will redirect you to the Bizum or PayPal website to enter the amount you want to add to the Shasta wallet and confirm the operation.

And done! You can now enjoy this new way of depositing money to Shasta.

Remember that this option is only used to add money to your Shasta account, so it is not possible to withdraw funds from Shasta to Bizum or PayPal.

Relevant doubts

With Shasta can I make a payment to contacts outside the App?

If you need to make a payment to a contact who is not in the App, invite them to join!

And discover the best way to send, request and receive amounts in a few seconds with Shasta contact transaction methods.

Remember that in Venezuela, if you operate in the National Ecosystem, you will only be able to carry out this type of transaction to mobilize your money with your contacts with Shasta anywhere in the world.

If you operate in the International Ecosystem, you can also carry out these transactions between Shasta contacts in addition to being able to send and receive money by bank transfer to third parties.

In the case of bank transfers, if a third party sends money to your account in the App, this person must also be registered in Shasta, but from your account you can send out of the App either to yourself or to any account from other banks.

And can transaction shipments be automated?

Yes, of course!

You can send periodic and recurring payments to your contacts with Shasta, to do so you just have to:

1. Enter the amount you want to send.

2. Click the Send button.

3. Select the person you want to make the payment to.

Once you press the Continue button, you will be able to mark the option of Periodic Transfer and establish the start and end date of the payments, as well as the periodicity in which they will be made.

You will also be able to see the calculation of the total money you would send based on the dates you choose and the time that elapses between payments.

What is the IBAN and the concept in my data?

To receive funds in the App from other accounts of any bank, you must indicate the data that appears if you go to the Balance section of your Profile, clicking on euros or dollars.

Remember that the third party that sends you money in this way must also be registered with Shasta, so we recommend using Shasta to Shasta transactions since they are instantaneous and without commissions.

Regarding the data that appears in your account to deposit money to Shasta, the IBAN is common for all Shasta users, while the concept indicated just below is what differentiates each user and by means of which we identify who owns the funds that come to us.

For this reason, it is very important to indicate all the data that appears on your App screen correctly when performing the operations that require them, both to deposit in the App through your bank account or to receive money in this way.

Remember that if your Shasta account is verified only with unexpired Venezuelan documentation, you will only be able to have this option if you operate in the International Ecosystem.

I have made the wrong recipient or concept when sending or receiving money, what can I do?

Do not worry, in case you have made the wrong recipient when making bank transfers, quickly contact us through the WhatsApp chat of the App and we will help you solve it.

If you have sent money to a wrong third party or in order to receive money in Shasta, your IBAN data and concept have not been entered correctly so that they reach you in the App, these movements cannot be automatically canceled or canceled if the transfers are already have processed or completed.

Can I send or request money as many times as I want? And to multiple recipients?

Yes! In Shasta you can move as much money as you want, as many times as you want. Even so, to guarantee maximum security, if our system detects any suspicious payment or movement, the user will be notified and we will request additional information.

But no, at the moment it is not possible to send to multiple recipients since most of the transfers are of large amounts of money, the shipments are individual. In this way, we make sure to reduce the margin of error and avoid any problems.

Is it possible to withdraw cash with Shasta? Or pay in stores with the App?

No, cash withdrawals of the funds accumulated in the App can only be made if you have the Shasta Card but not directly through the App, as well as purchases in physical or online stores that you can only make with the card but not directly with the App. Remember that only if you validate your account with unexpired European documentation will you be able to request the Shasta Card.

In addition, although currently in Venezuela you can make payments at Forum de Venezuela supermarkets through a QR code to make your purchases in dollars, at the moment there are no more stores available with this functionality.

Can I have two or more cards associated in my account?

At the moment, you can only have one card in which you are the holder associated with each profile, but on any occasion you can disassociate your card without any inconvenience and add a different credit or debit card that you have in your name to deposit funds in the App.

And remember that it can only be a credit or debit card and that if you are only verified with documents from Venezuela, this functionality is only available if you operate in the International Ecosystem.

What commissions or fees are there in Shasta?

At Shasta we apply commissions on some of the transfers, these vary according to the membership associated with your account in the App. Whether you have a Personal Account or a Company Account or if you operate in one or both ecosystems, you can review the updated memberships in the App or on our website.

If you operate in the National Ecosystem verifying the account with the unexpired Venezuelan identity card, you will have characteristics more adapted to the union with the BNC in the memberships that you can affiliate with Shasta in addition to the currency exchange.

If you operate in the International Ecosystem verifying the account with a unexpired passport or extension or other documents from the territories in where we operate, then you can also compare the advantages they offer you with respect to bank transfers or card deposits.

And what is different according to the documentation provided?

If you verify yourself with unexpired documents from the United States, Brazil, Mexico or the European Union, there is no difference in terms of the functionalities available in the App, taking into account that the Shasta Card can only be requested with current European documentation.

If you are verified with a unexpired Venezuelan passport or extension, in that case you would operate in the International Ecosystem, which shares the same functionalities as in the rest of the territories but also adds the possibility of optionally linking the BNC foreign currency accounts.

If you verify yourself with the unexpired Venezuelan identity card, then you would operate in the National Ecosystem and you must link the BNC's currency accounts to be able to enter or withdraw funds, but you can send and receive money instantly and without commissions between people registered in the App with Shasta to Shasta transactions.

Security and profile

Is my money safe in Shasta?

Totally safe! Our technology has a 256-bit encryption, in order to protect the security and privacy of transactions and that your money is always safeguarded.

The operations you carry out with the App can only be seen by you and reviewed on the Movements screen by clicking the button on the right of the main screen, which is located at the top.

Who can see the records of my movements? Can they be erased?

At Shasta we attach great importance to privacy, all the movements you make within the application, only you can see them! No other user can or has access to your records.

To check your operations, you just have to access Movements by pressing the upper left button of the main screen. All your movements are recorded and cannot be deleted.

What authentication methods are there in Shasta?

Your money is yours, so what better way to protect it than using a personal PIN, fingerprint or Touch and Face ID. You can enable these methods in the App Profile!

In addition, when you log out of the App, you can log back in whenever you want either from your phone number or your email associated with your Shasta account.

Will I be informed of any news that occurs in the App?

Of course! We will send you personal notifications with Shasta news, in addition to receiving information about your movements, although remember that in order to receive them you must activate them first.

And you can also follow us on our social networks, especially on Instagram. So you won't miss a thing!

Does Shasta use blockchain technology? Are there features with cryptocurrencies?

At Shasta we stand out for our priority of using the newest technologies. So far there is no blockchain element in the App, but it could well be used in the future.

In addition, Shasta also does not manage the use of cryptocurrencies within the App.

How can I edit my profile details?

It is very simple! Access Shasta to the Personnel section where your data is located and in Edit Profile, you can modify the following:

1. Your profile picture.

2. Occupation.

3. Email.

In case you want to change or correct any data and you cannot, write to us at [email protected] or contact us by opening a chat through the App to help you.

If I find an error or a problem related to the App, what do I do?

If you ever come across an incident or have doubts regarding issues related to the operations in the application, you can contact our customer service team 24 hours a day through the App, opening a WhatsApp chat or writing your query with an e-mail to [email protected].

We prioritize guaranteeing the quality of our products, so if you detect a problem or want to share your opinion or an improvement, do not hesitate to let us know as we value our customers' suggestions. We will get in touch with you as soon as possible!

How do I do if I change my mobile number and I want to keep my account?

No problem, simply contact us through the WhatsApp chat within Shasta or write to us at [email protected] with your request and we will proceed to migrate your profile to your new mobile number.

And how can I unsubscribe from Shasta?

If you change your mobile number or uninstall the application, your profile will be maintained and your funds will remain saved.

But if you want to delete this profile, write to us at [email protected] or by WhatsApp to proceed properly. Anyway, you will always be welcome back if you decide to use Shasta again.

Customer support

Need help?

Open a chat through the App so that our customer service team can solve any questions or problems!

Available 24 hours for you.

 

 

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