GENERAL FAQ

Shasta App

What is Shasta? And what can the App offer?

Shasta is a mobile application with the aim of offering solutions so that you can mobilize your money comfortably through different options.

Among them, the following stand out:

– Being able to carry out transactions between Shasta accounts with various methods to send, request or receive amounts instantly and without commissions between contacts who also have an account in the App.

– Possibility of operating through SEPA or SWIFT bank transfers, available depending on the documentation with which you validate your Shasta account, to send or receive funds from other bank accounts.

– Make the currency exchange currently in euro and dollar or vice versa in a few seconds, directly without leaving the App!

In addition, the App also has several more equally useful functionalities for efficient and fast management of your economy.

In which countries is the App available?

Currently, we are available in countries of the European Union, in the United States, in Brazil, in Mexico and also in Venezuela. In any of these places you can download Shasta completely free from the Play Store (Android) or the Apple Store (iOS).

If the application does not appear in your Store, it means that Shasta is not operational in your territory, however, we are working to bring the App to new locations.

Once your account has been verified with the valid documentation of these territories already mentioned, you can use the App anywhere in the world to mobilize your money from any country!

How can I sign up for Shasta after downloading it?

In order to register in Shasta you must follow the following steps:

  1. Install the Shasta App on your smartphone (iOS or Android).
  2. Enter your phone number to register the first time and write the validation code that you will receive by SMS.
  3. Upload the necessary documents to validate your profile (they must be unexpired).

And ready! When we have validated all the documentation we will notify you if it has been done successfully through the App.

What documents are accepted to verify and validate the Shasta account?

To open your account in Shasta, you only have to be of legal age to register and have the unexpired documentation for the territories in which we operate to be validated. Therefore, you must carry out the process when you register for the first time or you can validate the account later by going to your Profile and then selecting the option in Documentation, attaching through the App:

– A photograph of the unexpired physical document from the United States, the European Union, Brazil, Mexico or Venezuela, showing all the data.

– A photograph of your face, like a selfie, so that the verification service can verify your identity correctly.

Currently all the documents necessary to successfully validate your account must be valid and be one of the following:

  1. Unexpired US, European, Brazilian, Mexican or Venezuelan passport.
  2. If you have documentation from the European Union, the unexpired European DNI is also accepted.
  3. If you have documentation from Spain, the unexpired DNI or NIE is also accepted, either the TIE document or the Residence Permit.
  4. If you have documentation from Venezuela, the unexpired extension and unexpired  Venezuelan ID are also accepted.

In Venezuela, if you validate your account with the ID, you can operate in the National Ecosystem, while if you validate it with a passport or passport extension, you can operate in the International Ecosystem. In order to operate in both ecosystems, you must carry out the verification process with both the Venezuelan ID and the passport or the extension in order to have all the functionalities of the two ecosystems.

In addition, in Shasta we also offer the Shasta Card, which is a physical card available only if you verify the account with unexpired European documentation.

And what differences are according to the type of documentation?

If you verify the Shasta account with unexpired documents from the United States, Brazil, Mexico or the European Union, there is no difference in terms of the available functionalities of the App, taking into account that the Shasta Card can only be requested with unexpired European documentation.

If you verify the account with an unexpired Venezuelan passport or extension, in that case you would operate in the International Ecosystem, which shares the same functionalities as in the rest of the territories but adds the possibility of optionally linking the BNC foreign currency accounts.

If you verify the account with the unexpired Venezuelan ID, then you would operate in the National Ecosystem and you must have to link the mentioned BNC accounts in order to use the App. You can consult all the information on operations according to the Venezuelan documentation in the next FAQs.

In Venezuela, do I necessarily need to have also a BNC account?

The foreign currency BNC accounts in euro or dollar are a necessary requirement for users who verify the Shasta account with an unexpired Venezuelan ID in order to operate in the National Ecosystem. With it, you can make deposits in the App or withdraw the money that you have in the App to the BNC bank. If you don’t have an account in euro and dollar with the BNC, you can start managing the process for its opening.

The foreign currency BNC accounts are not mandatory if you are a user who verify the Shasta account with an unexpired passport or extension, since you will be able to operate in the International Ecosystem. But if you already have a BNC account in foreign currency, be it euro or dollar, you can also link it to Shasta if you also upload your Venezuelan ID through the App.

What is the National Ecosystem? And the International Ecosystem?

These ecosystems refer to the options available in Venezuela when the Shasta account is verified with unexpired Venezuelan documents.

Thus, we refer to the National Ecosystem to encompass the functionalities that users with a Venezuelan ID can enjoy and to the International Ecosystem for the Venezuelan passport or extension users.

To adapt to the country, we have also enabled payments in Forum supermarkets through the QR code along with other options, regardless of the ecosystem in which you operate. But depending on the unexpired documentation with wich you have validated your account, you can use Shasta with the characteristics shown below depending on their ecosystem:

Are euro and dollar the only currencies that the App handles? Or others too?

At the moment you can carry out your money movements only in euro and dollar with the App. The option to operate in other currencies is not available, but you can make the currency exchange between euro and dollar or vice versa to mobilize your funds in these two currencies directly with Shasta.

What are Shasta memberships and where can I check them?

Shasta memberships are the different plans that we offer in the App: Lite, Lite +, Premium and VIP.

The Lite is free while the Lite +, Premium and VIP have a monthly cost and include more features.

You can consult all the advantages of our memberships in the App, if you go to your Profile, click on Personal and then on “Membership”.

What does Shasta have that the competition doesn't?

Our main objective is to provide financial solutions so that everyone can manage their money freely.

For this reason, we offer different functionalities depending on the documentation with which the account is verified in Shasta according to the territories in which we operate, since we adapt to these countries in order to offer our best services. An example of this is the possibility of requesting the Shasta Card if you have documentation from the European Union or, for example, be able to buy in Forum supermarkets in Venezuela or be able to link the foreign currency accounts of the National Credit Bank (BNC) if you have unexpired Venezuelan documentation.

We are always working to improve and implement new features, so follow us on our social networks so you don’t miss any news!

What are the comissions in Shasta?

At Shasta we apply commissions on some of the transfers, these vary according to the affiliate membership you have. Below is a chart with all the information:

All options

Shasta to Shasta transactions

How can I send, request and receive money for transactions? With what methods?

There are several ways to transact between Shasta accounts. To do this, your contact must also be registered in the App.

These methods include transactions between contacts if both of you have an account in Shasta and you are saved in the cell phone list, transactions through QR code and transactions through the e-mail that your contact has registered in their Shasta account or by their user name chosen at the time of registration.

In order to make any of these transactions, you must select the desired amount on the main screen of the App, choose the method and select your contact including the reason as a concept for making the transaction. Also, these transactions are instant and commission free!

In Venezuela, you can do them both if you operate in the National Ecosystem with the Venezuelan ID and in the International Ecosystem with the passport or extension.

With Shasta, can I make a payment to a contact outside the App?

If you need to make a payment to a contact who is not in the App, invite them to join! And discover the best way to send, request and receive amounts in seconds with Shasta contact transaction methods.

Remember that in Venezuela, if you operate in the National Ecosystem, you can only carry out this type of transaction to mobilize your money with your Shasta contacts through the App, anywhere in the world. If you operate in the International Ecosystem, you will also be able to carry out these transactions between Shasta contacts in addition to being able to send and receive money by bank transfers.

Can money transfers be automated with transactions?

Of course! You can send periodic and recurring payments to your contacts with Shasta, to do so you just have to:

  1. Enter the amount you want to send.
  2. Press the “Send” button.
  3. Select the person to whom you want to make the payment.

Once you click on the “Continue” button, you will be able to select the “Periodic Transfer” option and set the start and end date of the payments, as well as the periodicity in which they will be made. You will also be able to see the calculation of the total money you would send based on the dates you choose and the time that elapses between payments.

Bank transfers through the App

How can I make bank transfers? What is SWIFT and SEPA?

SWIFT transfers refer to transfers of an international nature and outside the SEPA zone, such as if the currency is in dollars or the transfer is to the United States or another country that is not SEPA. Most international financial transactions are done using the SWIFT code, which is the most commonly used bank identification code for international money transfers. These transfers can take more than 2 or 5 business days and carry a commission that usually depends on the bank.

SEPA or Single Euro Payments Area transfers are money transfers between European countries belonging to the Single Euro Payments Zone, that is, to make cross-border bank transfers in euro within the SEPA zone. It encompasses the Eurozone, a total of 34 countries that allow this type of transfers in this currency, and include 28 members of the European Union plus San Marino, Switzerland and Monaco, Liechtenstein, Iceland and Norway, which are also part of the European Economic Area. These transfers can take between 2 or 3 business days and do not carry commissions.

In Venezuela, you only can make SWIFT and SEPA bank transfers if you operate in the International Ecosystem, validating the account with an unexpired passport or extension. These are the countries in the SEPA zone:

What is the IBAN and the concept that appear in the App?

To receive amounts in the App from other accounts of any bank, you must indicate the data that appears if you go to the “Balance” section of your Profile, clicking on EUR or USD.

The IBAN is common for all Shasta users, while the concept indicated just below is what differentiates each user and through which we identify who the funds that reach us belong to.

For this reason, it is very important to indicate all the data that appears on your App screen correctly when performing the operations that require them, both to deposit in the App through your bank account or to receive money by a bank transfer.

Remember that if your Shasta account is verified only with unexpired Venezuelan documentation, you can only make transfers with this option if you operate in the International Ecosystem.

I have the wrong recipient or concept when sending or receiving money, what can I do?

Don’t worry, in case of having the wrong data when making bank transfers, quickly contact us through the WhatsApp chat of the App and we will help you solve it.

If you have sent money to the wrong account or the data with the details aren’t correctly so that you can receive the funds and the transfer has already been completed, it cannot be canceled automatically.

Other available functionalities

The currency exchange in euro and dollar, can I do it directly with the App?

Yes! Any user with an account in Shasta can make the currency exchange directly from the App to change euros to dollars and vice versa. You can carry out the process in a second by clicking on this icon:

Can I send or request money as many times as I want?

Yes! In Shasta you can move as much money as you want, as many times as you want. Even so, to guarantee maximum security, if our system detects any suspicious payment or movement, the user will be notified and we will request additional information.

But no, at the moment it is not possible to send to multiple recipients since most transfers are for large amounts of money, their are individual. In this way, we make sure to reduce the margin of error and avoid any problems.

I have money in the App, how do I withdraw it?

To withdraw the money you have in Shasta to your bank account, you can add it in the App. To do so, in the “Funds” section of your Profile, you must press the USD or EUR option and add the bank account data to your name in “Add bank”.

Remember to keep in mind the type of transfer that is made, either SEPA or SWIFT, when withdrawing the money. If it is more convenient for you, you can also withdraw the money to your own account or to another simply by sending it to the recipient’s account. To do this, you must enter the amount on the main screen and click on “Send” and then select the option “Transfer” and then fill in the respective form with the required data of the bank account where you want to send the money.

If you are also verified with Venezuelan documentation, you can also withdraw them with your BNC currency account if you operate in the National Ecosystem by validating the Shasta account with the unexpired Venezuelan ID or also withdraw them to other accounts of any bank if you operate in the International Ecosystem by validating the account with an unexpired passport or extension, as well as the related BNC accounts.

Is it possible to withdraw cash with Shasta? Or pay in stores with the App?

No, cash withdrawals of the funds accumulated in the App can only be made if you have the Shasta Card but not directly through the App, as well as purchases in physical or online stores that you can only make with the card but not directly with the App. Remember that only if you validate your account with unexpired European documentation can you request the Shasta Card.

In addition, although currently in Venezuela you can make payments at Forum supermarkets through a QR code to make your payments in dollars, at the moment there are no more stores available with this functionality.

Does Shasta use blockchain technology? Are there features with cryptocurrencies?

At Shasta we stand out for our priority of using the newest technologies. So far there is no blockchain element in the App, but it could well be used in the future. In addition, Shasta does not manage the use of cryptocurrencies within the App.

And can I have two or more cards associated with my account in the App?

At the moment, you can only have one card in which you are the owner associated with each profile, but on any occasion you can disassociate your card without any inconvenience and add a different one that you have in order to deposit funds to the App. Remember that it can only be a credit or debit card and that if you are only verified with documents from Venezuela, this functionality is only available if you operate in the International Ecosystem.

Shasta Card

The Shasta Card, what type of card is and where can I use it?

The Shasta Card is a physical card such as a prepaid VISA to use the funds deposited in the App that works with the account in euros and is currently available by verifying the Shasta account with unexpired European documents.

With it, you can buy online or in physical stores, as well as to do withdrawals at ATMs. You can use the Shasta Card anywhere in the world, without having to worry about paying commissions for using it. It is ideal for traveling for that very reason!

What requirements do I need to request the Shasta Card? Does it have any cost?

To request the Shasta Card, your account in the App must be validated by carrying out the verification process through the App with unexpired European documents. For this reason, we recommend sending an image of the European Union passport or sending an image of the DNI and NIE, either with the TIE document or the Residence Permit, in the case of Spain, along with a photograph of your face so that the service can verify the data.

For now, keep in mind that the card is currently available for users who have validated their account with the unexpired European documentation already mentioned, in addition to having made an initial deposit in euros to the App. This income depends on the type of Membership affiliated to the account, but in all case, the funds will continue to be available for your use.

Once these steps have been completed, you will be able to request the Shasta Card with your name. You just have to go to your profile and select the option “Order Your Shasta Card”! When you order the card you will have the option to modify the shipping address. If everything is correct, we will send you the card as soon as possible. The shipping cost is completely free.

These requirements are necessary since requesting the Shasta Card has no cost!

How do I activate the Shasta Card? Do I need a PIN to use it?

Very easy! When you receive your card, you just have to access your profile and go to the Shasta Card section and enter the corresponding data with the MP number that you will find on your physical card, just below your name located on the back.

When making purchases in some stores, a PIN may be required, but you can easily obtain it from the App itself in the card settings. You just have to click on “Request PIN” and you will receive an SMS with the PIN that you will have to use if it is requested in a payment.

 

Can I withdraw cash with the Shasta Card?

Yes, with the Shasta Card you can make cash withdrawals to any ATM in the world, but keep in mind that some banks apply commissions. Also remember that the card works with the account in euros to be able to withdraw the funds from the App.

You can review more information about the characteristics according to the affiliated membership in the App, by going to your Profile, clicking on Personal and then on the Membership option.

What happens if the Shasta Card is lost or stolen?

In case of theft or loss you can freeze the card instantly from the App itself, and the Shasta card will be totally blocked so that it cannot be used.

I have not received my Shasta Card, why?

In case the shipment is delayed, contact [email protected] or open a chat via WhatsApp through the App so that we can see the status of the shipment and be able to help you and inform you about it.

Remember: Currently with the COVID-19 situation, card shipments have been affected. Still, we work to meet the estimated times.

Security

Is my money safe in Shasta?

Totally safe! Our technology has 256-bit encryption, in order to protect the security and privacy of transactions and that your money is always safeguarded.

Who can see the records of my movements? Can they be erased?

At Shasta we consider privacy to be of great importance, so only you can see all the movements you make within the application! No other user can or has access to your records.

To check your movements, you just have to access “Movements” by pressing the upper left button. All your movements are recorded and cannot be deleted.

What authentication methods are there in Shasta?

Your money is yours, so what better way to protect it than using a personal PIN, fingerprint or Touch and Face ID.

You can enable these methods in the App Profile!

Will I be informed of any news about Shasta or the App?

Of course! We will send you personal notifications with Shasta news, in addition to receiving information about your movements.

Remember that in order to receive them you must activate them first. So you won’t miss anything!

My documentation has been rejected, why can't I validate my account?

If your profile has not been validated it may be for different reasons:

  1. The sending of the documents has not been carried out correctly or documentation that is not valid has been uploaded.
  2. The image is not displayed correctly, it is very important that they are not blurred or have flash.
  3. The documents that have been uploaded are not valid as an identification, such as the driving license.
  4. The documents that have been delivered are expired or are from another country.

If your documentation is unexpired and valid for Shasta, check beforehand that the photographs are correct when they are sent through the App.

How can I edit my profile details?

It’s very simple! Access Shasta to the Personnel section where your data is located and in Edit Profile, you can modify the following:

  1. Your profile picture.
  2. Occupation.
  3. Email.

In case you want to change or correct any information and you can’t, write to us at [email protected] or contact us via WhatsApp to help you.

If I find an error or problem related to the App, what can I do?

If you ever come across any incident or have questions regarding issues related to the operations in the application, you can contact our Customer Service team 24 hours a day through the App, opening a WhatsApp chat or writing your query with an e-mail to [email protected]. We will get in touch with you as soon as possible!

How do I do if I change my mobile number and want to keep my account?

No problem, simply contact us through the WhatsApp chat within Shasta or write to us at [email protected] with your request and we will proceed to migrate your profile to your new mobile number.

And how can I unsubscribe from Shasta?

If you change your mobile number or uninstall the application, your profile will be maintained and your funds will remain saved. But if you want to delete said profile, write to us at [email protected] or by WhatsApp to proceed properly.

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