What is it? And what can I do?
With it, you can send or request money, all instantly, to anyone who also has a Shasta account. Easily, quickly and especially, without commissions! All through the App.
In addition, with Shasta you can also send money to any desired bank account, yours or to whoever you want, simply by indicating the destination account details. And you can deposit money in the App through a bank account and also with a credit or debit card.
What does Shasta have that the competition doesn't?
Our main objective is to provide financial solutions and allow everyone to manage their money freely. From now on, you can also make currency exchanges, to do so you just have to enter the amount you want to convert, select the currency and that’s it!
Currently, you can make changes from Euro to Dollar and vice versa, but soon we will introduce more currencies. In addition, we always keep working to bring out new features, so follow us on our social media and you won’t miss any news about us!
In which countries is the App available?
If the App doesn’t appear in your Store, it means that Shasta is not operative in your territory. However, we are working to open the App to new countries.
How can I contact Shasta if I have a problem?
We will get in touch with you as soon as possible! Also, if you want to consult anything through WhatsApp, you must open the Shasta App, enter in your profile screen in order to select the Support option, and that’s it!
How can I give my opinion? Or make a claim?
If for any reason you had a bad experience with Shasta, you can also make a claim to the email provided above so we can be able to improve.
How can I make a bank transfer?
- Enter the amount you want to send on the main screen and click on “Send”.
- Select the “Transfer” method from all the options that appear within the screen.
- Choose the type of transfer, SWIFT or SEPA, that you will find above the account details such as Outside the EU for SWIFT and Inside the EU for SEPA, and simply fill in the form with the destination account details.
Keep in mind that the information regarding minimums, limits or other characteristics also depends on the Membership you have or that if there is a commission depending on the type of transfer, it may also depend on the bank.
I am trying to make a bank transfer and it returns me an error, what can I do?
If you have carried out all the steps correctly but you continue to have technical difficulties, or if you had made another type of transfer with which you also had problems, write to us at [email protected] or open an internal WhatsApp chat through the App.
Can I make transfers to other people's bank accounts?
Remember: In the case of a transfer outside the EU or in USD, there is a minimum required for the transfer in order to be processed correctly.
Can I make a payment to a contact outside the App?
Although you can make bank transfers to third-parties that don’t have the App, you can also make instant transactions easily and without commissions to other contacts with a Shasta account if you both have your numbers saved on your mobile. And you can make innovative payments by QR and by e-mail to any of them too!
How long does it take for the transfer to be processed officially by the bank?
SWIFT: These are international transfers that can have a commission and they take more than 2 or 3 business days to arrive.
SEPA: These are transfers that encompass the Eurozone with no commissions and they usually take between 2 or 3 business days to arrive.
If you need more information about making transfers, take a look at the question: How can I make a bank transfer?
What information do I have to indicate to deposit or receive money by bank transfers?
In each case, you will get a screen with all the necessary data and the concept code associated with your Shasta account, which contains one letter and seven numbers, to be able to correctly make the bank transfer to your Shasta account.
Remember: It’s very important that the data indicated is the same that appears on your App screen, especially the concept, which is unique for each Shasta user.
If I get a transfer in Dollar, can I convert them into Euro in my Shasta account and vice versa?
I have money in my Shasta account, how can I transfer it to my bank?
It’s easy! Simply go to your Profile and in “Balance”, click on USD or EUR and you can add your bank account by also clicking on “Add bank”. In the case that your bank account is within the European Union, select this option and you will be able to enter the IBAN of your account. Otherwise, select Outside the EU, where you must enter your bank account and the SWIFT code of your bank. If the transfer it’s outside the EU or in USD, there’s a minimum amount required for the transfer in order to be processed.
Remember: It may vary depending on the plan you are affiliated with, so take a look at the characteristics of each Membership! And if you need more information, you can write to us at [email protected].
QR payments and more
What are QR payments?
How can I make a QR payment? And how others can make me a payment?
- Enter your profile.
- Go to the top right [MY QR].
- Your QR code will appear.
To make a payment, simply show your code to the person, and they must scan it with a specialized App (Android) or simply by opening the mobile camera (iOS), and that’s it!
Can I send a payment request by QR?
Yes! You simply have to enter the amount you want to request, select the “Request” option and then “Generate QR code or Shasta link” so you can easily request the fund to be received using the QR code.
How do I send money to a contact with a Shasta account? And by email?
To send money via email, you must select the “Email” option and write the email that your contacts had linked to their Shasta account, as well as the reason as a concept. Obviously, you can also receive money from your contacts in these ways too!
Can I send a payment request to another Shasta contact?
Income and withdrawals
How do I deposit money to my Shasta account?
- Select the top of the screen that says “Balance.”
- Choose the option “Add Money”.
- Choose the method to deposit money, by card or transfer.
Remember: When you make the deposit by bank transfer you must enter the same concept and all the data that appears in the screen of your App if you go to “Send money to your Shasta account” in your profile.
How do I receive money or income from my Shasta contacts?
How do I do it to withdraw money to my bank account?
Remember to keep in mind the type of transfer, either SEPA or SWIFT, when withdrawing the money. You will find more information about this in the question: I have money in my Shasta account, how can I transfer it to my bank?
If it is more convenient for you, you can also withdraw the money to your own account or to a third-party account simply by sending it to the destination account. To do this, you must enter the amount on the main screen and click on “Send” and then select the option “Transfer” so you can fill in the respective form with the required data of the bank account where you want to send the money.
Can I withdraw cash from my Shasta account?
How do I withdraw cash with the Shasta Card? Can I do it at any ATM?
If you travel with the Shasta Card and want to have cash, you can do it without any problems but keep in mind that some ATMs apply commissions in the process, also depending on the plan you are affiliated with.
How do you send or receive money?
Can I send or request money as many times as I want?
Can payments or money transfers be automated with Shasta?
- Enter the amount you want to send.
- Press the “Send” button.
- Select the person you want to make the payment to.
Remember: Once you click on the “Continue” button, you will be able to select the “Save standing concept” option and set the start and end date of payments, and the periodicity in which they are going to be made. You will also be able to see the calculation of the total amount that you would send based on the dates you choose and the time that elapses between payments.
Can you send money to multiple users?
I introduced the wrong destination account or the wrong concept when sending or receiving money, what can I do?
In any case, if you cannot solve the problem, write to us at [email protected] or contact us directly by WhatsApp.
How can I obtain the Shasta Card? Does it have any cost?
When you order the card, you’ll have the option of modifying the shipping address. If everything is correct, we will send you the card to that place us as soon as possible. The shipping cost is completely free.
What requirements do I need to be able to request the Shasta Card?
To request the Shasta Card, your account in the App must be validated by completing the verification process through the App with valid European documents. For this reason, we recommend to do so with the passport of the European Union or in the case of Spain, with the DNI and NIE, either the TIE document or the residence permit, along with a photograph of your face so that the verification service can verify all your data and identity correctly.
For now, keep in mind that the card is currently available to users who have validated their account with the already mentioned European documentation that must not be expired, in addition to an initial deposit of 20 euros in the App. That income depends on the type of Membership you have, but in any case, these funds will continue to be completely available for your use.
These requirements are necessary since requesting and obtaining the Shasta Card has no cost!
The Shasta Card, is it a credit or debit card? Where can I use it?
In which countries can I use the Shasta Card? Can I use it all over the world?
How do I activate the Shasta Card?
Is it necessary to create a PIN to be able to use the Shasta Card?
When making purchases in some stores, sometimes a PIN may be required, but you can easily obtain it from the App itself in the card settings screen. You just have to click on “Request PIN” and you will receive an SMS with the PIN of your card that you’ll use if it is required in any payment.
Can I withdraw cash with the Shasta Card? Is there a maximum number of withdrawals?
Check the characteristics of each Shasta Membership!
What happens if the Shasta Card is lost or stolen?
I have not received my Shasta Card, why?
Remember: Currently with the COVID-19 situation, card shipments have been affected. Even so, we work to be able to meet the estimated times.
Who can see the records of my movements? Can they be erased?
To check your movements, you just have to access “Movements” by pressing the upper left button. All your movements are recorded and cannot be deleted.
Is my money safe in Shasta?
Totally safe! Our technology has 256-bit encryption in order to protect the security and privacy of transactions so your money is always safeguarded.
What authentication methods are there in Shasta?
You can enable these methods in the App Profile.
Will I be informed of any news that occurs in Shasta?
Remember that in order to receive them you must activate them first so you won’t miss a thing!
What payment methods does Shasta offer?
You can make two types of bank transfers, SWIFT and SEPA. SWIFT-type transfers are international, which can take more than 2 or 3 business days and have a commission that usually depends on the bank. SEPA-type transfers are all those that are included in the Eurozone and they usually take between 2 or 3 business days in addition of not having any associated commission.
Keep in mind that you can send bank transfers to your account or to third-parties, as well as receive bank transfers from other people to your Shasta account, while you can deposit funds in the App from your own bank account and also by your debit or credit card too.
At Shasta we offer this revolutionary form of payment and alternative to paying in cash. Thanks to the QR code you can make transactions easily without the use of cash or even cards!
In addition, now you can generate QR codes and send them to the person you want to make a payment, in a convenient and innovative way to make your transactions easy and comfortable.
Transactions to Shasta contacts and by email
These transactions between Shasta contacts are instant and without commissions too. Also, they are very easy to perform. In order to do so, you must select the desired quantity, and choose the method, including the reason as a concept.
Remember that in order to carry out this transaction to your Shasta contacts you must both have saved your numbers in your mobile list. And to do it by email, you must introduce the email associated with your contact’s account in Shasta and select the desired amount with the reason as a concept.
When you open your profile in Shasta, you have the opportunity to obtain the Shasta Card, a prepaid card in order to make payments in physical and online stores, withdraw cash from any ATM and travel with it without worrying about commissions.
Can I exchange currency on Shasta?
1. Select the icon with the Exchange symbol:
2. Enter the desired amount you want to change.
3. Choose the currency of exchange, either Dollar or Euro.
Does Shasta use blockchain technology?
Are there features with cryptocurrencies?
Shasta does not currently manage the use of cryptocurrencies within the application, although we highly value it so we contemplate to implement it too.
How can I register for the first time?
- Install the Shasta App on your mobile device (iOS or Android).
- Enter your phone number and enter the validation code that you will receive by SMS.
- Upload the necessary identity documents to be able to validate your account (they can’t be expired).
And that’s it! When the validation process is finished, we will notify you if the result is successful through a notification from the App.
What documents are accepted to validate the account in Shasta?
To open your account in Shasta, you only have to be of legal age to register and have the relevant documentation for the territories in which we operate to be validated in order to be able to enjoy functionalities such as operations to make bank transfers. Therefore, you must complete the verification process by going to your Profile, clicking on Personal and then on Identification, attaching the following images through the App:
– A photograph of the current physical document of the United States, the European Union and Venezuela, showing all the data.
– A photograph of your face like a selfie type of image, so that the verification service can verify your identity correctly.
Currently, the documents necessary to successfully validate your account must be not expired and and these are the accepted documentation:
- Valid US, European or Venezuelan passport.
- If you have documentation from Spain, the DNI or NIE is also accepted, either the TIE document or the residence permit, as well as the passport.
- If you have documentation from Venezuela, the current extension is also accepted in addition to the passport and also.
If you want to apply for the Shasta card, you must also have your account verified but you must consult the required documentation to obtain it in the specific question about it: What requirements do I need to be able to request the Shasta Card?
And if you have any questions about the documentation or if you have technical difficulties during this process, contact us by writing an e-mail to [email protected] or through WhatsApp. Also, if you have carried out the process but your account has not been validated, you can consult the question: Why has my profile not been validated?
Why has my profile not been validated?
If your profile has not been validated it may be for different reasons:
- The documents are expired or the data from the documentation is incorrect.
- The image is not clear enough and it is very important that they are not blurred or with flash.
- The documents uploaded are not valid, such as a driving license.
- The documents attached have invalid data or are from another country and territory in where we don’t operate.
To find out which documents are valid you can take a look at the question: What documents are accepted to open and validate the account in Shasta?
What is the IBAN that appears on my profile?
For this reason, it is very important that you indicate the same information that appears on your App screen correctly when performing the operations that require them.
How can I edit my profile details?
- Your profile pictures.
In case you want to change or correct any data but you couldn’t, send us an e-mail to [email protected] or contact us via WhatsApp.