About Shasta

What is Shasta?

Shasta is a mobile banking app that provides a unique service for the transfer of large amounts of money between users, for customers who have a high purchasing power.

What are the requirements to start using Shasta?

To start using Shasta and be able to move large amounts of money, you only need to:

  • Be at least 18 years old
  • Verify your identity
  • Add a bank card
Why do I need to verify my identity?

As you get registered, we only ask for the necessary information so you can use all the different features that Shasta provides.

Verifying your identity is necessary, so that way we make sure that all users are legitimate and that no dangerous entity has access to the app, putting the other users at risk.

As for this, we want you to know that the data is treated according to the current data protection regulations.

How do I verify my identity?

During the identity verification process you will be able to register via DNI, Passport or Driver’s license.

Shasta will ask you to send images of the chosen document in order to validate your identity.

The images must show the whole document, pictures included.

What type of cards can I add to Shasta?

Shasta accepts the majority of the available bank cards.

From the classic ones, that is, Visa and Mastercard, all the way through Amex and soon unionPay.

How does Shasta take care of my money?

Your finances are secure and available at all times at Shasta.

Your money is managed by Easy Payment & Finance, E.P., S.A.U., a Payment Institution regulated under European Directive 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the domestic market.

As an European Payment Institution, Easy Payment & Finance, E.P., S.A.U. is subject to ongoing supervision by the Bank of Spain and your funds are deposited in a bank regulated and supervised by the European Central Bank.

Easy Payment & Finance, E.P., S.A.U. does not invest your funds, only safeguards them. Unlike banks, Payment Institutions cannot lend their customers’ deposits and must have them available at all times.

This way, your money is always safe and secure, regardless of what may happen to both Shasta and Easy Payments and Finance.

What countries does Shasta support?

Currently, Shasta can only be downloaded from Spain and can be used worldwide.

Is there a Premium membership?

Since all Shasta users are unique, you deserve to be treated in a unique way.

That’s why we don’t use a default and generic Premium membership, instead we want to bring in a superior treatment to all of our users, because you all are sophisticated and exclusive. 

With that being said, if you’d like to have advanced functions, just write us at [email protected], and we will see how we can adapt best to your requirements and thus offer you a completely personalized service.

Transfers

Can I send / receive money as many times as I want?

Yes. Shasta is made only for customers who have a high purchasing power.

Therefore, our service is macropayment oriented and doesn’t know about limits.

At Shasta you can move as much money as you want, as many times as you want.

How long does it take to send / receive money?

The process of sending and receiving money is instantaneous. 

Once you have completed your payment, the selected contact will receive the money in their Shasta account. Of course, exactly the same applies when payments are directed to you.

How long does it take for a transfer to be made official in the bank?

Transfers made in Spain are formalized by the banking entity in a period that can range from a few minutes to up to 72 hours, on business days.

For international transfers, the process takes a little longer, due to regulatory aspects and mandatory checks of each country.

If you see that the process takes too long, write us at [email protected] and we will help you.

Can I make a transfer to multiple contacts at the same time?

Yes, Shasta allows you to send the same amount of money to various Contacts at the same time.

Why do I have to indicate a Concept for each one my transfers?

Indicating a Concept allows Shasta to improve the user experience for both parties, a transfer is a bilateral relationship.

In addition, it guarantees that no payment is made for clandestine reasons or inappropriate purposes.

I chose a wrong Contact / Concept for a transfer, what can I do?

If you made a Request and would like to change its Contact or Concept, before the transfer is completed, you should cancel it getting on top of it and swiping left. Then send a new correct one.

If you sent money to a wrong Contact or the Contact you requested money to has already completed the transfer, the transfer can’t be cancelled anymore, since it’s instantaneous. 

We recommend you to come to an agreement with the wrong selected Contact to pay back the money. In any case, if you can’t solve the problem, write us at [email protected].

Who can see the Movements of my transfers?

At Shasta, only you and the other contact involved in the transfer can look at the record of it. 

No other Shasta user has access to the record of any of your transfers.

If you want to check your records, just go to the app and head to Movements by clicking on the upper right button.

Can I delete the record of my Movements? Do they get deleted automatically?

No, the records of your Movements can’t be deleted, as they are part of your accounting.

Is my money safe at Shasta?

Your money is absolutely safe at Shasta. 

Shasta guarantees you maximum security, as our system has a 256-bit encryption, to protect the security and privacy of all transactions.

Can I make a transfer to a Contact from my mobile phone who doesn’t have Shasta?

If a Contact from your mobile phone doesn’t appear on the app, it’s because they don’t have Shasta installed on their phone. If you’d like to make a transfer to them, just invite them to join!

Why do I get an Error when trying to make a transfer?

If you get an Error when trying to send money or making a request, please check again that you have completed all the necessary steps.

Make sure that you have selected a Quantity, a Contact and a Concept.

If you have completed all the steps and the transfer still doesn’t work, please write us at [email protected].

Does Shasta provide a currency exchange service?

Currently the app doesn’t support this service.

Can I automate payments with Shasta?

Currently the app doesn’t support this service.

Shastatus

What is my Shastatus?

Shasta, other than a mobile bank, is also a community platform, that ranks our users depending on their Shastatus, that is, their score as a Shasta member.

How and why is my Shastatus impacted?

Your Shastatus is higher or lower depending on how many contacts do you have that are using the app and what is their level. Also, your constant use or your inactivity affects your score.

The maximum Shastatus is 5 stars and, a low score, can lead to the removal from the app.

Who can see my Shastatus?

Since you are in a ranking with other users, your Shastatus must be public, as the public visibility of the score justifies each one’s position.

Can I get eliminated from Shasta?

Shasta is place only for the most exclusive people. 

A low Shastatus, or an incorrect use of the app, can lead to elimination.

My Account

How can I edit my profile data?

If you want to edit your profile picture, username, occupation or password, just go to the app and head to your profile by clicking on the upper left button. Once there, click on the central image and you will access your profile data, from where you can edit it.

How can I add a card?

To add a card to your Shasta account, just go to the app and head to your profile by clicking on the upper left button. There, you’ll find the Balance section, from where you can select Add funds. Once there, choose if you’d to Add card or Deposit by bank account. Finally, fill in your data and add funds to your profile.

Can I add multiple cards to my profile?

Currently, you can only add one card to your profile, but at any moment you can disassociate your card with no inconvenience and add another, different one.

Can I use multiple profiles from my mobile phone?

Since your Shasta profile is associated to your mobile phone number and the identity documentation provided in the registration process, you can only use one single profile from each device.

Can I use my profile from various, different mobile phones?

Since your Shasta profile is associated to your mobile phone number and the identity documentation provided in the registration process, you can only use your profile from a mobile phone that has the number with which you created the profile.

Can Shasta ask me for my fingerprint or PIN every time before making a transfer?

If you want Shasta to require the introduction of your fingerprint or PIN for each time you are going to make a transfer, activate this function from your profile.

To do so, just go to the app and head to your profile by clicking on the upper left button. Once there, you’ll find the Security section, with which you can activate the tab by entering the code you want.

What’s the IBAN that appears on my profile?

The IBAN that appears on your profile is the same one for all Shasta users, the concept indicated just below is what differentiates every user.

Why there is no Log Out option in the app?

At Shasta there’s no Log Out option, since the profile is associated to the mobile phone number and identity documentation provided in the registration phase, you can’t use other profiles from your mobile phone. This has no impact on your Shastatus or any other function of the app.

How can I unsubscribe from Shasta?

If you want to completely delete your profile, first of all make sure you withdraw all the funds you have deposited at Shasta, then write us at [email protected] so we can proceed appropriately.

Help

How can I add or withdraw funds to / from Shasta?

If you want to add or withdraw funds to / from Shasta, just go to the app and head to your profile by clicking on the upper left button. Once there, go to the Balance section and select Funds, from where you will be able to add new funds or remove the current ones you have.

What happens to my profile if I uninstall Shasta from my mobile phone?

If you uninstall Shasta from your mobile phone, your user and your funds will remain saved. Everything will remain as you left it, in case you wanted to come back to the app later. If you want your profile to be deleted, write us at [email protected].

What do I do if I change my mobile phone number?

If you are going to change your mobile phone number or already did so, and you’d like to continue using Shasta with the same profile as before, just write us at [email protected] to request a migration of your profile.

Can I use Shasta from other devices other than my mobile phone?

Shasta is a mobile bank service, it can only be installed and used on mobile phones.

Can I change the language of the app?

Yes, Shasta is currently available in both Spanish and English.

If you’d like to switch languages, just go to the app and head to your profile from the upper left button. Once in your profile, go to the Settings section and select Personal. There, you can edit all of your settings, including the language.

What distincts Shasta from the competition?

Shasta targets the opposite as other mobile bank companies, because while others are oriented to micropayments, Shasta works as a service for macropayments.

With that being said, Shasta refuses to manage a big amount of users, instead we aspire to have a much more reduced but way more sophisticated customer, who has a high purchasing power.

How can I file a complaint?

If you’d like to send us a complaint or contact us, just write us at [email protected].